If you wish to return an item please complete the form above. Items must be returned within 14 days of the delivery date for a full refund. The items have to be in original condition with all the tags attached. Unfortunately, we do not accept items that are not in original conditions of that are sent after the 14-days time period. If we do receive these items, money won't be refund and the items will be sent back to the original address. We are not held responsible for any returning costs, only in the case of the item being faulty. We offer free shipment for products purchased from our website that are still in guarantee and are experiencing some problems. Customized products cannot be retuned.